TERMS & CONDITIONS

TERMS AND CONDITIONS

CANCELLATION and REFUND POLICY

• 1.If you withdraw from the course for any reason and notify EnglishCool, advising in writing,
  • 30 days or more before the course begins, an amount no greater than 90% of the FULL Course tuition Fee will be refunded.
  • 14 – 30 days, an amount no greater than 50% of the FULL Course tuition Fee will be refunded.
  • 7 – 14 days, an amount no greater than 30% of the FULL Course tuition Fee will be refunded.
  • 1 – 7 days, an amount no greater than 20% of the FULL Course tuition Fee will be refunded.
  • On and after commencement date of course NO refund applies.
• 2. Tuition cancellation is not effective until EnglishCool receives written notification of your cancellation.
• 3. Course and other Fees are not transferable to another student.
• 4. Delivery of all classes and lessons will take place at the EnglishCool business address.
• 5. All refunds are in Australian Dollars and processing time is within 4 weeks, from the date EnglishCool receives written notification of your cancellation
• 6. Any approved refunds are made payable to and sent to the student, in the country of origin as applicable in Australian dollars.

• 7. Bank charges are deducted for refunds made by bank draft or electronic transfer.
• 8. EnglishCool will not be held liable for unforseen circumstances (eg. emergency evacuations) which do not allow completion of a class; however EnglishCool will endeavour to fulfil its course obligation to students as far as is practical.
• 9. EnglishCool will pay a refund to the student within 2 weeks after the course date when EnglishCool:
  • Does not offer a particular course on the dates advertised and the student is consequently unable to attend that course.
  • Terminates a course after the course start date and before the course completion date.
• 10. All refund considerations will be strictly limited to the monies which EnglishCool has received from the student as Course Fees only.
• 11. All decisions regarding refunds are made entirely by EnglishCool and any correspondence after refunds are issued will not be entered into.
• 12. EnglishCool does reserve the right to cancel a course at any time and will either reschedule a class to a date decided by EnglishCool or will issue a refund according to the refund policy.
• 13. No audio recording can be made during classes or during any dealings with EnglishCool. Individuals who attend classes or who correspond with EnglishCool can make hand written notes only. EnglishCool reserves the right to retain any intellectual property rights to material provided during classes or within correspondence with individuals or groups.
• 14. All mobile phones and recording devices are to be turned off during classes. EnglishCool reserves the right to request to inspect any suspect device, and request deletion of any material suspected of being recorded during classes.
• 15. EnglishCool reserves the right to refuse admission, and or continuation of classes, whether already commenced or not, if there is a breach of these terms and conditions, or unacceptable behaviour or circumstances by an individual.
• 16. All decisions regarding refunds are made entirely by EnglishCool and any correspondence after refunds are issued will not be entered into.
  • > It is a condition of your enrolment at EnglishCool that you comply with all EnglishCool regulations and policies as notified to you by EnglishCool.
  • > All prices are stated in Australian Dollars (A$) and subject to change without notice.
  • > Photographs, videos and testimonials provided by you or taken by EnglishCool may be used for marketing and promotion purposes.